AST Sports
Terms and Conditions
Shipping
All orders will be shipped from Monticello, Minnesota. Unless otherwise specified by customer, your order will ship using Spee-Dee Delivery for shipments to the Midwest and USPS or FedEx for all others. Shipping, insurance and any special handling charges are the responsibility of the customer, these costs will be added to the invoice.
Credit Terms
New customers are required to pay using Visa or Master Card.
Sales Tax
All orders shipped to locations within the state of Minnesota are subject to state tax (currently 7.375%) unless a tax exemption certificate is on file.
Standard Lead Time
Standard lead time for stock images is 2 weeks. Custom images carry a 3-4 week lead time from the day the customer approves art or samples.
Volume Discounts
Discounts are available for larger quantities. Please call 855-881-8527.
Custom Designs
Art preparation and set-up for custom designs carry a minimum $75.00 charge. Charges vary based on the complexity of the design. Quotes are available upon receipt of artwork or other necessary information.
Warranty
AST Sports warranties all Chenille products against defective workmanship or materials. If a workmanship claim is made AST Sports requires the merchandise to be returned for evaluation. All letter jackets are covered by a one-year warranty.
Return of Merchandise
Claims for defective merchandise must be made within 30 days after receipt of the merchandise. Custom patches can not be returned. Before returning merchandise please call AST Sports at 855-881-8527.
Changes & Cancellations
There will be a $10 fee for any change or cancellation of any purchase order after an order has been released. Please contact us for more details.
Customer-Supplied Material
Due to the equipment and processes used, there is a 10% surcharge on customer-supplied garments and materials.
AST Sports Images
Reproductions of any AST Sports images, not limited to catalogs, web site, and sales literature is prohibited by copyright protection.
Image Measurements
A Chenille patch is measured in inches from felt edge to felt edge. Please contact us with further questions.
Trademarks
Written permission is required from the trademark owner prior to production of patches or embroidery with protected logos and designs. AST Sports is not responsible for copyright or trademark infringement by the buyer.